Symptoms
- No backup operations are running.
- Cannot activate domain in Plesk: Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider. OR Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider.
- It may not be possible to activate it via CLI as well:
- plesk bin domain –on example.com
An error occurred during turning domain on/off: The domain is suspended because the subscription is still suspended.
Cause
Unclear.
Resolution
- Connect to a Plesk server via SSH/RDP
- Activate domain via CLI, if you did not try it yet:
- plesk bin domain –on example.com
If the solution above did not help:
activate domain in Plesk database
- Connect to a Plesk server via SSH/RDP
- Back up Plesk database
- Connect to Plesk database
- Set domain status to active: mysql> update domains set status = 0 where name=’example.com‘;
- Set webspace status to active: mysql> update domains set webspace_status=0 where name=’example.com‘;
- To activate domain aliases, find suspended ones and activate them using the value of
dom_id
: mysql> select dom_id,displayName from domain_aliases where status!=0;
+——–+————-+
| dom_id | displayName |
+——–+————-+
| 40 | example.net |
+——–+————-+
mysql> update domain_aliases set status=0 where status=2 and dom_id=40; - Log in to Plesk
- Go to Domains > example.com. Suspend and activate the domain to ensure the issue got fixed.
If still not fixed then suspend subscription and re-activate it again.