Outsourced Technical Support | Outsourced Hosting Support
Certification
RHCE Certified
Expertise
Linux | Windows | cPanel | Plesk
Work Experience
0.5-1yrs
English Communication
Good
Contact Medium
Live Chat | Phone Call | Skype
Working Hours
48 hrs/week
Skill Set
Server Monitoring | Initial ticket replies | Ticket SLA Maintaning | L1 Support
Charges
USD $5/hr
Purely White-labelled Support
Helpdesk – WHMCS, Kayako, Custom helpdesk
Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
1 hour response time
24 hours resolution time
Complete Server Management
Basic Server Security
Instant Communication with Datacenter
Ticket, Live Chat support
Certification
RHCE | cPanel Certified
Expertise
Linux | Windows | cPanel | Plesk | Backup | Migrations
Work Experience
1-2yrs
English Communication
Good
Contact Medium
Live Chat | Phone Call | Skype
Working Hours
48 hrs/week
Skill Set
Server Monitoring | Investigation & Troubleshooting | Ticket Replies | Escalation | L2 Support
Charges
USD $8/hr
Purely White-labelled Support
Helpdesk – WHMCS, Kayako, Custom helpdesk
Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
30 min response time
24 hours resolution time
Complete Server Management
Basic Server Security
Instant Communication with Datacenter
Ticket, Live Chat support
Certification
RHCE | Windows | Cloud Certified
Expertise
Linux | Windows | Bash Scripting | Backup | Migration | Database replication | Cluster
Work Experience
4+ yrs
English Communication
Good
Contact Medium
Skype
Working Hours
48 hrs/week
Skill Set
Escalation | DR | Environment Setup | Security & Hardening
Charges
USD $10/hr
Purely White-labelled Support
Helpdesk – WHMCS, Kayako, Custom helpdesk
Server Supported – Linux (cPanel, Plesk & DirectAdmin) Windows (Plesk, WebsitePanel)
20 minutes initial response time
12 hours resolution time
Free Basic Server Monitoring
Complete Server Management
Advanced Server Security
Instant Communication with Datacenter
24×7 availability
Ticket and Skype support
Certification
AWS, GCloud, Azure Cloud Certified
Expertise
Linux | Windows | S3 Backup | Migration | EC2 Management | Cluster Setup | ELB | High-Availability Setup | Disaster Recovery
Work Experience
4+ yrs
English Communication
Good
Contact Medium
Skype | Slack | Email
Working Hours
48 hrs/week
Skill Set
Cloud Environment Setup | Cluster setup | Architecture Designing & Deployment | DevOps | Migration
Charges
USD $15/hr
Purely White-labelled Support
Helpdesk – WHMCS, Kayako, Custom helpdesk
Architecture Designing, Deployment
Billing Optimization
After Support and Management
Complete Cloud Environment Management
Advanced Cloud Security
24×7 availability
Ticket and Skype support
experience
Pay for the SKILLS
We segregate our services according to the skillset and experience of our server manager to match your budget and fulfill your requirements.
Outsourced Technical support
Outsourced Server Management
Seeking a 24×7 outsourced technical support partner or a reliable server management firm that can manage tickets and chats for your web hosting company with incomparable excellence? Look no besides! 24×7 ServerSupport is among the most esteemed and best outsourced hosting service company that offers 24×7 proactive server monitoring, web hosting technical support on OS like Windows, Linux, and control panels like Plesk, DirectAdmin, cPanel, remote server management, and practically all hosting technologies for server owners, web hosts, and data centers of every size.
At 24x7ServerSupport, we help companies take a people-critical view to delivering Outsourced services. Through this approach, our clients realize major improvements in service delivery and business impact, including improved productivity, simplified management of the computing environment, and optimized infrastructure. We specialize in server security, server management, Level-1,2,3 issue fixes before the users realize they are happening. Our focus is to help organizations achieve their business objectives through their most important asset, their people. We have created below 3 packages to achieve the goal for our clients.
